After-Sales Service in Alanya Real Estate: What Happens After You Buy?
What happens after you buy property in Alanya? From utility setup and bill payments to rental management and emergency repairs, Alanya Eiendom's after-sales service covers everything international property owners need. A complete guide to property management in Alanya for 2026.
What Does After-Sales Service Mean in Alanya Real Estate?
After-sales service in Alanya real estate covers every practical task a property owner faces once the title deed is signed. This includes utility setup, bill payments, maintenance, rental management, and legal coordination. For international buyers who live hundreds or thousands of kilometres from their Alanya property, after-sales service is not optional. It is the difference between a profitable investment and an expensive headache.
Alanya Eiendom has provided comprehensive property management in Alanya since 2003. Over 500 completed transactions across 40+ countries taught us one thing clearly: the purchase is the easy part. What comes after determines whether a buyer returns year after year or regrets the decision within twelve months.
As of mid-2026, Alanya hosts one of the largest international property-owner communities on the Mediterranean coast. Norwegian, Swedish, German, and Russian buyers each bring different expectations. Alanya Eiendom's multilingual team, operating from our Cikcilli office, handles these expectations daily.
Why Do Most International Buyers Need After-Sales Support?
Most international buyers visit their Alanya property only 2 to 8 weeks per year. The remaining 44+ weeks, the property sits unattended unless someone manages it locally. Pipes can freeze in January. Electricity contracts lapse if bills go unpaid. Aidat (complex maintenance fees) accumulate late-payment penalties.
A typical scenario: a Norwegian couple buys a two-bedroom apartment in Mahmutlar. They fly home to Oslo after the tapu transfer. Three months later, a water leak from the upstairs unit damages their ceiling. Without a local contact, they have no way to respond. With Alanya Eiendom's property maintenance service, our team inspects, coordinates repairs, and sends photo reports. The problem is solved before their next visit.
Founder Huseyin Yilmaz, who has worked with Scandinavian buyers since 2003, explains: "We built after-sales service into our model from day one because we saw what happened without it. Owners lost money, properties deteriorated, and people felt abandoned after the sale."
What Services Does Alanya Eiendom Provide After Purchase?
Alanya Eiendom's after-sales package covers the full lifecycle of property ownership. Here is what the service includes:
| Service | What We Do | Why It Matters |
|---|---|---|
| Property Inspection | Regular check-ups with photo reports while you are away | Catches problems before they become expensive |
| Utility Management | Setup and management of DEDAS (electricity), water, natural gas, internet | No missed connections or service gaps |
| Bill Payments | Monthly tracking and payment of utilities and aidat fees | Zero late fees, zero penalties |
| Airport Transfer | Pick-up and drop-off at Gazipasa Airport (30 min) or Antalya Airport (2 hr) | Smooth arrival every visit |
| Rental Management | Listing, guest check-in/out, cleaning, maintenance for holiday rentals | Earn income while you are away |
| Furnishing Coordination | Sourcing furniture and white goods through trusted local suppliers via our interior design service | Move-in ready without the stress |
| Legal and Translation | Notary appointments, official translations, government paperwork through our legal team | Everything handled in your language |
| Technical Maintenance | Plumbing, electrical, appliance repairs coordinated and supervised | No need to find contractors yourself |
| Home Insurance | DASK earthquake insurance and comprehensive home insurance coordination | Mandatory coverage handled for you |
| Home Cleaning | Professional cleaning service before your arrival or between rental guests | Always arrive to a clean home |
Every service operates under a tailored agreement. You choose what you need. Some owners want full rental management. Others want inspections and bill payments only. The model is flexible.
How Does Property Inspection Work When You Are Abroad?
Alanya Eiendom conducts scheduled property inspections based on your service agreement. Typically, this means monthly or bi-monthly visits. During each visit, our team checks for water damage, mould, pest activity, appliance function, and general condition. We photograph everything and send a detailed report.
This is not a quick walk-through. Our inspection covers plumbing connections, electrical panels, balcony drainage, window seals, and air conditioning units. In Alanya's humid summer months, mould can develop in closed apartments within weeks. Regular ventilation and inspection prevents this entirely.
CEO and Owner Alperen Yilmaz, who holds degrees in both Engineering and Real Estate Management, personally designed the inspection protocol. "My engineering background means I look at a property differently. I check structural details that a typical property manager would overlook," he notes.
What Does Rental Management Include in Alanya?
Rental management through Alanya Eiendom covers the entire process from listing to guest departure. We list your property on major booking platforms, handle guest communication, manage check-in and check-out, arrange professional cleaning between stays, and coordinate any maintenance issues during the rental period.
A well-managed rental property in Mahmutlar or Alanya Center can generate between EUR 400 and EUR 1,200 per week during peak season (June through September), depending on size, location, and furnishing quality. Off-season months (November through March) typically yield EUR 150 to EUR 400 per week for long-term rentals.
A poorly maintained property, on the other hand, collects negative reviews and loses bookings fast. Guests expect clean linens, functioning air conditioning, reliable Wi-Fi, and a responsive host. Alanya Eiendom acts as that responsive host on your behalf. Explore our rental management service for details on commission structure and owner reporting.
How Are Utility Bills and Aidat Managed Remotely?
Alanya Eiendom registers all utility accounts (DEDAS electricity, municipal water, natural gas, internet) in the owner's name after purchase. We then track billing cycles and make payments before deadlines. Every payment is documented and shared with the owner.
Aidat, the monthly complex maintenance fee, typically ranges from TRY 500 to TRY 2,500 per month depending on the complex facilities. Pools, generators, security personnel, and landscaping all affect the amount. Late aidat payments can result in penalties and even legal action by the site management (yonetim). Alanya Eiendom prevents this by maintaining a clear payment calendar for every managed property.
For owners who prefer full financial transparency, we provide quarterly summaries showing all expenditure, rental income (if applicable), and net balance. No surprises.
What Happens When Something Breaks in Your Property?
Alanya Eiendom coordinates all technical repairs through vetted local contractors. Plumbing, electrical, appliance breakdown, air conditioning servicing, and even structural issues are managed on your behalf. You approve the quote. We supervise the work and confirm completion with photos.
Response times depend on severity. Emergency issues like burst pipes or electrical faults are addressed within 24 hours. Routine maintenance such as AC servicing or minor repairs is scheduled within the week. Our Cikcilli office is centrally located, which means we can reach properties across Alanya districts quickly, from Mahmutlar (20 min) to Kargicak (15 min) to Avsallar (30 min).
What Do Property Owners Say About After-Sales Support?
"When we came back down in December, we received the same good help and in a few days we were able to buy all the furniture for the apartment. Now everything is ready and we can just enjoy our holiday, confident that through the service contract we have for the apartment, we will get help with the practical things such as paying bills and checking the apartment while we are away." This is from Gorm Fagerhus and Gro Edman Vindheim, who have owned property in Mahmutlar since 2011.
This is not unusual. Clients who bought from Alanya Eiendom in 2007 are still with us today. That kind of retention does not happen without consistent, reliable after-sales support. It is the foundation of long-term trust between an international owner and a local agency.
Why Does After-Sales Service Protect Your Investment Value?
A well-maintained property appreciates faster, earns higher rental income, and sells more easily when the time comes. A neglected property does the opposite. Paint peels. Appliances rust. Mould spreads. Potential buyers walk away. Potential renters leave bad reviews.
According to TUIK data, foreign property sales in Antalya province have increased steadily, pushing resale competition higher. In 2026, buyers have more options than ever. A property that has been professionally managed, with documented maintenance history, stands out in this market.
After-sales service is not an extra cost. It is investment protection. The monthly cost of a management agreement is a fraction of what a single undetected water leak or a season of lost rental income would cost you.
Key Takeaways for 2026
- After-sales service covers everything from utility setup to rental management and emergency repairs.
- International buyers who live abroad need a trusted local partner to maintain and protect their Alanya property.
- Alanya Eiendom has provided after-sales support since 2003, with 500+ transactions across 40+ countries.
- Regular property inspections prevent small problems from becoming costly repairs.
- Rental management with professional guest handling can generate EUR 400 to EUR 1,200 per week in peak season.
- Utility and aidat payments managed remotely eliminate late fees and legal risks.
- A well-maintained property holds its value and sells faster in Alanya's competitive resale market.
Frequently Asked Questions
What is after-sales service in Turkish real estate?
After-sales service in Turkish real estate refers to the ongoing support property owners receive after completing their purchase. This includes utility management, bill payments, property inspections, rental management, maintenance coordination, and legal assistance. For international buyers, it is essential because they cannot manage these tasks remotely without local support.
How much does property management cost in Alanya?
Property management fees in Alanya vary based on the services included. Basic inspection and bill payment packages start from a modest monthly fee, while full rental management typically involves a percentage of rental income. Alanya Eiendom provides customized agreements based on each owner's specific needs and property type.
Can I rent out my Alanya property when I am not there?
Yes, you can rent out your Alanya property as a holiday rental or long-term let. Alanya Eiendom's rental management service handles listing, guest management, cleaning, and maintenance. Rental income potential varies by district and season, with peak-season weekly rates ranging from EUR 400 to EUR 1,200.
Who pays my utility bills when I am abroad?
Alanya Eiendom manages utility payments on behalf of property owners through a service agreement. This covers DEDAS (electricity), water, natural gas, internet, and aidat (complex fees). Payments are tracked, made on time, and documented in regular reports sent to the owner.
How often should my Alanya property be inspected?
Monthly inspections are recommended for properties left unoccupied. Alanya's humid Mediterranean climate can cause mould, condensation, and pest issues in closed apartments. Alanya Eiendom's inspection protocol covers structural checks, plumbing, electrical systems, and general condition, with photo reports sent after each visit.
Does Alanya Eiendom help with furnishing after purchase?
Yes. Alanya Eiendom's interior design and furnishing service coordinates everything from furniture selection to white goods installation through trusted local suppliers. Many international buyers complete their furnishing within days of receiving their title deed, so the property is ready for use or rental immediately.
What happens if there is an emergency at my property while I am abroad?
Alanya Eiendom responds to emergency situations within 24 hours. Burst pipes, electrical faults, storm damage, and security issues are prioritized. Our team coordinates with vetted contractors, supervises repairs, and documents everything with photos. Owners approve quotes remotely before work begins.
---
Last updated: June 2026
Alanya Eiendom has guided 500+ international buyers since 2003. Contact our team for a tailored after-sales service agreement, or explore our full service range.
