After-Sales Support in Alanya: What to Put in an Owner Service Agreement

Start with a written owner-service agreement

Buying a home is only the beginning of ownership. If you will be away from Alanya for part of the year, arrange practical support through a written agreement before handover or as soon as possible afterwards. The agreement should say who may enter the home, what they may do, what needs your approval, and how you will receive evidence of work completed.

A useful agreement is not a promise that every problem will be solved immediately. It is a clear process for noticing a problem, informing the owner, approving work and keeping records.

Build a handover record first

Before routine support starts, create a dated baseline record. It should include:

• photos or video of each room, balcony, meter and visible defect;
• an inventory of keys, remotes, access cards and documents;
• current meter readings and the account details available at handover;
• appliance manuals, warranties and contact details for the site management; and
• the owner’s preferred contact details and approval method.

Keep this record with the agreement. It makes later inspection notes and repair discussions easier to compare with the property’s condition at handover.

Define inspections and reporting

Choose an inspection frequency that matches how long the property will be empty, its condition and the building’s arrangements. The agreement should list the checks to be made: signs of leaks, moisture, power issues, balcony drainage, windows, appliances and any visible damage in accessible areas.

Ask for a dated report after each visit. A useful report distinguishes an observation from a completed action and includes photos where relevant. If an area cannot be accessed, the report should say so rather than implying it was checked.

Set rules for keys, utilities and bills

Record every key and define who may hold it, copy it or pass it to a contractor. For utility accounts, confirm the provider, account holder, billing method and transfer requirements for each individual account.

If someone will pay bills for you, agree in writing on the funding method, payment evidence and how unpaid or disputed bills will be escalated. Complex fees, often called aidat, should be reported separately from utilities, with the relevant site-management notice where available.

Agree repair approvals before a problem occurs

Set an emergency spending limit in your own currency or Turkish lira and state what counts as an emergency. For work above that limit, require a written quote and your approval before work begins unless immediate action is needed to limit further damage.

For each repair, request the contractor’s quote, invoice or receipt, photographs of the completed work where practical, and a note of any warranty or follow-up needed. This gives you a usable property history instead of relying on informal messages.

Check rental eligibility separately

Ownership does not by itself authorise tourism rentals. In Türkiye, rentals for tourism purposes of 100 days or less require a permit, while property-specific eligibility and other conditions still need checking. Read the relevant Ministry guidance and confirm the position for the property before advertising or accepting guests.

If rental management is part of the agreement, specify who checks eligibility, handles guest records, authorises cleaning and maintenance, and reports income and expenses. Keep rental funds separate from repair funds in the reporting.

Ask about insurance with the right expectations

Ask for the policy document, renewal date and claims contact details. DASK covers defined earthquake-related physical building losses subject to its policy terms and limits; it is not proof of structural safety and does not cover every loss. Review its coverage explanation alongside any additional insurance you are considering.

A practical decision checklist

Before signing, make sure the agreement answers these questions:

• What is inspected, how often, and what evidence will I receive?
• Who holds keys and who can enter my home?
• Which utility and site-management accounts are included?
• What can be spent without my approval?
• How are quotes, invoices and repair evidence retained?
• Is rental support conditional on a separate eligibility check?
• When and in what format will I receive owner reports?

For a tailored agreement, contact Alanya Eiendom with the property’s handover status, occupancy plans and the support tasks you want documented.